- Double check names. Always make sure you are spelling and pronouncing names correctly. That includes business names and personal names. This seems obvious but it is often missed. When on the phone, don't be afraid to ask how to spell someone's name even if it is a common name.
- Unknown salutations. As business is becoming more globalized, it is becoming more difficult to tell what someone's gender is. There are also names that make it unclear, such as, Jessie. The work-around is to simply use the first and last name. Example: Dear Jessie Smith.
- Contact information. With the advancement of technology, there are numerous options of methods to contact people. I prefer providing both an email address and phone number on all correspondences. This allows the recipient to decide which method to reply with.
- Professionalism. Keep all correspondences professional. It's one thing to have small talk, but it's another to include possibly offensive material. Avoid topics regarding any protected classes or that might be construed in a negative light. In other words, pretend your conservative grandmother is going to read it. If she would turn red or consider putting soap in your mouth, then it isn't appropriate.
Tuesday, April 5, 2011
Business Communications (part 1)
There are certain rules to follow at all times when communicating within the business world.